Text messaging

Text messages get read fast, so they’re great for class reminders and last-minute updates. Text messaging is an optional feature you switch on when you want it.

Turning it on

Text messaging isn’t on for every studio by default. Once it’s enabled for your account, a Texting area appears under Administration where you set it up. You’ll enter your business details and submit them for registration before the first message can go out.

What happens after you submit

Approving a business to send text messages is a regulated process run by the mobile carriers and an outside industry registry — not by Atelier — so it takes a little time. The Texting page shows exactly where your application is, step by step:

1. Application submitted — your details were sent for registration.
2. Provider review — our messaging provider checks your application before passing it on to the registry.
3. Business regulatory review — the registry reviews your business.
4. Messaging program regulatory review — the registry reviews the messages you’ll send.
5. Active — you’re live, and your studio can send text messages.

This typically takes up to two weeks, though it’s often quicker. You don’t need to do anything while it’s under review — we’ll email you the moment your number is live.

Once you’re live

When your registration is approved, the Texting page shows your dedicated phone number and the date it went live under Summary. A Detail tab holds your registration identifiers — you won’t need these day to day, but they’re there if our support team or a carrier ever asks.

What it’s for

With texting on, you can:

• Add text reminders to your notifications, alongside email.
• Send a quick text to everyone in a class — for example, a room change.