Booking policies

Your policies decide what happens around bookings — when someone can cancel for a refund, what counts as a no-show, and how waitlists behave. Open Settings → Policies.

What you can set

Each section opens up to its own options:

• Cancellation & no-show — your cancellation window, whether a refund is automatic, and how no-shows are handled.
• Booking settings — waitlist behavior, your Express Checkout booking window, and other booking rules.
• Membership settings — whether members can pause, and how memberships are managed.
• Installment payment failures and event eligibility — for studios using payment plans and events.

Make your changes and select Save Changes.

The Express Checkout booking window

Under Booking settings you control Express Checkout — the scan-to-book flow for walk-ins:

• Enable Express Checkout — turn the walk-in booking page on or off. It’s on by default.
• Allow customers to book — choose how late someone can still grab a class:
  • Before the class ends — up to a set number of minutes before it finishes. Leave it at 0 minutes to allow booking right up until the class ends.
  • After the class starts — up to a set number of minutes after it begins.
  • End of the day — every one of that day’s classes stays bookable until midnight.