Refunds and cancellations

Refunds in Atelier Studio go back to the client’s original payment method. You can refund a single reservation or let your cancellation policy handle it automatically.

Refund a reservation

Open the client’s reservation from Schedule or Clients, then select Refund. Choose a full or partial amount and confirm — the client is notified and the spot is released back to the class.

Cancellation policy

Set a window under Settings → Bookings → Cancellations. For example: clients who cancel more than 12 hours before class are refunded automatically; later cancellations forfeit the payment.

Memberships and passes

Cancelling a class booked with a membership returns the credit to the membership, not money to a card. Drop-in payments are refunded as cash.