Atelier Studio Help

For customers · Booking & Classes

Canceling or rescheduling

Cancel a class you can't make, switch to another time, and understand your studio's refund window.

Last updated 26 June 2026

Plans change. Here’s how to cancel or move a booking, and what happens to your payment.

Cancel a booking

Open My Schedule, select the class, and choose Cancel Booking. Your spot is released right away so someone on the waitlist can take it.

A booking detail page showing the class details and a Cancel Booking button. A booking detail page showing the class details and a Cancel Booking button.
Open a class, then Cancel Booking

Refunds

Whether you’re refunded depends on your studio’s cancellation window, which is shown when you book and again when you cancel.

  • Cancel in time — you’re refunded automatically: drop-in payments go back to your card, and class credits return to your pass or membership.
  • Cancel late — the class is forfeited, in line with the studio’s policy.

Rescheduling

To move to another time, cancel the booking (within the window) and book the class you’d prefer. If you booked with a pass or membership, the credit returns and is used again on the new class.