Cancelling or rescheduling

Plans change. Here’s how to cancel or move a booking, and what happens to your payment.

Cancel a booking

Open My bookings, choose the class, and select Cancel. Your spot is released right away so someone on the waitlist can take it.

Refunds

Whether you’re refunded depends on your studio’s cancellation window, which is shown when you book and again when you cancel.

• Cancel in time — you’re refunded automatically: drop-in payments go back to your card, and class credits return to your pass or membership.
• Cancel late — the class is forfeited, in line with the studio’s policy.

Rescheduling

To move to another time, cancel the booking (within the window) and book the class you’d prefer. If you booked with a pass or membership, the credit returns and is used again on the new class.